How to Contact Us

You can reach us by email at contact@withoutwax.org
When we refer to our website, we mean www.withoutwax.org

Where We Collect Your Personal Information

We may collect personal information about you in the following ways:

Data You Provide to Us:

When you register to receive information on our website.
When you purchase products or services from us.
When you talk to us on the phone or in our stores.
When you use our website.
In emails or letters to us.
When you participate in our competitions or promotions.
When you provide feedback.

Data We Collect When You Use Our Services or Buy Products:

Payment and transaction data.
Profile and usage data, including data from devices like computers and phones, using cookies and other tracking technologies.

Data from Third Parties We Work With:

Social networks, including Instagram.

Data We Collect About You

We may collect, use, store, and share different kinds of personal data, including:

Identity Data: Name, username, marital status, title, date of birth/age group, and gender.
Contact Data: Billing address, delivery address, email address, and phone numbers.
Transaction Data: Details about payments and purchases.
Technical Data: IP address, login data, browser type and version, time zone, location, operating system, and platform.
Profile Data: Username, password, purchases, interests, preferences, occupation, feedback, and survey responses.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences for receiving marketing from us and your communication preferences.

We may also use and share aggregated data (e.g., statistical or demographic data) that doesn’t identify you. However, if we combine this data with your personal information, it will be treated as personal data.

We do not collect sensitive personal data (e.g., race, religion, health information) or information about criminal convictions and offences.

How We Use Your Personal Information

Your privacy is protected by law. We can only use your personal information if we have a legal basis to do so, which includes:

Performing a contract with you.
Complying with a legal obligation.
When it’s in our legitimate interests (e.g., improving our services), provided it’s balanced against your rights.

Who We Share Your Personal Information With

We may share your personal information with:

Courier companies delivering your orders.
Direct marketing companies managing our electronic communications.
Third-party organizations providing IT services, payment processing, email marketing, and customer analytics (e.g., Shopify, Mailchimp).
Freelancers and contractors who assist us, with appropriate confidentiality agreements in place.

We ensure all third parties respect your data’s security and treat it in accordance with the law.

Failing to Provide Personal Data

If we need to collect personal data by law or under a contract, and you do not provide it, we may not be able to fulfill the contract. We will inform you if this is the case.

Third-Party Links

Our website may contain links to third-party websites, plug-ins, or applications. These may collect or share data about you. We are not responsible for their privacy statements. Please read the privacy policies of any third-party websites you visit.

Transferring Your Personal Information Outside the EEA

If we transfer your data outside the European Economic Area (EEA), we ensure it’s protected by:

Sending it to countries deemed to have adequate data protection by the European Commission.
Using specific contracts approved by the European Commission.
Transferring it to U.S. providers that are part of the Privacy Shield.

Data Security

We have implemented security measures to prevent your data from being lost, used, accessed, altered, or disclosed without authorization. Only employees, agents, and contractors with a business need can access your data and are subject to confidentiality obligations.

How Long We Keep Your Personal Information

We keep your data as long as you’re a customer. Afterwards, we may retain it to:

Respond to your questions or complaints.
Fulfill our lifetime guarantee.
Maintain our records.
Comply with legal obligations.

Marketing

We may use your personal information to inform you about relevant products and upcoming offers. We only send you marketing messages if we have your consent or a legitimate interest. You can ask us to stop sending you marketing messages at any time.

Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can ask us to correct any information that is wrong or incomplete.
Deletion and Objection: You can ask us to delete your data, stop using it, or restrict processing if it’s no longer necessary.
Legitimate Interest: You can object to processing based on our legitimate interest unless we have an overriding reason.
Withdrawing Consent: You can withdraw your consent at any time.
Data Transfer: You can request the transfer of your data to a third party.

Making a Complaint

If you’re unhappy with how we’ve used your data, please contact us at contact@withoutwax.org